Privacy Policy

Ark Packaging Solutions ("we", "us", "our") is concerned with the privacy of its users (hereinafter referred to as "You", "Your", "Yourself") that frequent its website www.arkpackaging.com ("Website"). We recognize the importance of privacy as well as the importance of maintaining the confidentiality of your information. This Privacy Policy applies to all products and services provided by us and are drafted to explain to you how Ark Packaging Solutions collects, uses and discloses your information to relevant entities that are vital to the functioning of this Website.


BY USING THIS WEBSITE, YOU AGREE TO THE TERMS AND CONDITIONS OF THIS POLICY. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS POLICY, PLEASE DO NOT PROCEED FURTHER TO USE THIS WEBSITE.

A. Collection Of Information


I. Your privacy is important to us and we have taken steps to ensure that we do not collect more information from you than is necessary for us to provide you with our services and to protect your account.


II. Information including, but not limited to, name, address, phone number, fax number and email address may be collected at on the website. (“Customer Information”).


III. We record and retain details of users’ activities on the website. Information relating to such transactions including, but not limited to, the types and specifications of the goods, pricing and delivery information and any trade dispute records (“Activities Information”) may be collected when sale and purchase transactions are conducted on or facilitated through the website.


IV. We record and retain records of users' buying and browsing activities on our platform including but not limited to IP addresses, browsing patterns and buyer behavioral patterns. In addition, we gather statistical information about the website and visitors to the website including, but not limited to, IP addresses, browser software, operating system, software and hardware attributes, pages viewed, number of sessions and unique visitors (together "Browsing Information").


V. Customer Information, Activities Information and Browsing Information generally relate to business entities and are together referred to as business (“Business Data”). Insofar and only insofar as they constitute personally identifiable data of living individuals, such information are together referred to as personal data (“Personal Data”).


VI. It is mandatory for users of the website to provide certain categories of Business Data and Personal Data (as specified at the time of collection). In the event that users do not provide any or sufficient Business Data and/or Personal Data marked as mandatory, we may not be able to complete the registration process or provide such users with our products or services.

B. Use Of Technology


If you provide any Personal Data to us, you are deemed to have authorized us to collect, retain and use that Personal Data for the following purposes:


I. Verifying your identity


II. Providing you with customer service and responding to your queries, feedback, claims or disputes


III. Performing research or statistical analysis in order to improve the content and layout of the website, to improve our product offerings and services and for marketing and promotional purposes


IV. Subject to obtaining your consent in such form as may be required under the applicable law, we may use your name, phone number, residential address, email address and fax number ("Marketing Data") to provide notices, surveys, product alerts, communications and other marketing materials to you relating to goods and services offered by us on the website


V. Making such disclosures as may be required for any of the above purposes or as required by law or in respect of any claims or potential claims brought against us.


C. Disclosure Of Personal Data


I. You further agree that we may disclose and transfer (whether within or outside the jurisdiction of the Ark Packaging Solutions entity that you are contracting with) your Personal Data to service providers engaged by us to assist us with providing you with our services (including but not limited to data entry, database management, promotions, products and services alerts, delivery services, payment extension services, and membership authentication and verification services) ("Service Providers"). These Service Providers are under a duty of confidentiality to us and are only permitted to use your Personal Data in connection with the purposes specified at B.1 to B.5 above, and not for their own purposes (including direct marketing).


II. Any Personal Data supplied by you will be retained by us and will be accessible by our employees, any Service Providers engaged by us and third parties, for or in relation to any of the purposes stated in B.1 to B.5 above.


III. We may provide statistical information to third parties, but when we do so, we do not provide personally-identifying information without your permission.

D. Right To Access/Correct Personal Data


Under the applicable laws, you have the right of access to personal information held by us and to request correction of the information. If you have any questions regarding this Privacy Policy or if you wish to access or correct your Personal Data, you may send your request online on inquiry@arkpackaging.com or send a written letter addressed to Ark Packaging Solutions, In accordance with the applicable laws, we reserve the right to charge you a reasonable fee for the processing of any data access or correction request.

E. Cookies


We use "cookies" to store specific information about you and track your visits to the website. It is not uncommon for websites to use cookies to enhance identification of their users. A "cookie" is a small amount of data that is sent to your browser and stored on your computer's hard drive. A cookie can be sent to your computer's hard drive only if you access the website using a computer. If you do not de-activate or erase the cookie, each time you use the same computer to access the website, our web servers will be notified of your visit to the website and in turn we may have knowledge of your visit and the pattern of your usage. You can determine if and how a cookie will be accepted by configuring the browser which is installed in the computer you are using to access the website. If you choose, you can change those configurations. By setting your preferences in the browser, you can accept all cookies or you can choose to be notified when a cookie is sent or you can choose to reject all cookies.

F. Minors


The website and their contents are not targeted to minors (those under the age of 18) and we do not intend to sell any of our products or services to minors. However, we have no way of distinguishing the age of individuals who access our Site.

G. Changes To This Privacy Policy


Any changes to this Privacy Policy will be communicated by us posting an amended and restated Privacy Policy on the website. Once posted on the website the new Privacy Policy will be effective immediately. You agree that any information we hold about you (as described in this Privacy Policy and whether or not collected prior to or after the new Privacy Policy became effective) will be governed by the latest version of the Privacy Policy. Please visit the policy periodically to be updated.